Code of Conduct

The service offered by MAC to the public follows the principles given here.

See also our General Privacy Notice

We will:

• offer help to all who may benefit, regardless of their race, religion, colour, gender or disability
• be free from the influence of any local authority, government department or political party
• give our services completely free of charge or any other obligation
• be non-judgmental and give advice regardless of how debts have arisen
• keep all our dealings with you completely confidential
• respect your right and ability to make your own decisions
• have a written complaints procedure
• make sure that anyone dealing with you does so in writing, and that we quickly and carefully check these documents to see that they are accurate and fair
• handle all your records in a way which keeps to the Data Protection Act 2018
• be authorised and regulated by the Financial Conduct Authority
• hold all appropriate insurances

We will not:

• do anything which we know to be fraudulent or break the law in any way
• try to recover money owed to you by individuals or companies
• help you sue anyone for damages
• give references for you
• give advice on investment shares (financial advice)
• give advice on business debts of any kind
• do anything you ask us to if we feel that it is unwise